What does wagering mean?
Wagering refers to the requirement to bet a certain amount of money before bonus funds can be withdrawn as cash. It is a multiplier applied to the bonus amount, ensuring players engage with the games before cashing out.
Why can't I withdraw my bonus?
Bonus funds are stored in a separate balance and cannot be withdrawn immediately. You must first complete the associated wagering requirements, which turn the bonus credits into real money available for withdrawal.
Why did my balance drop when I claimed an offer?
This usually happens because the system begins spending your real money balance before your bonus balance. This is standard behavior across most platforms to ensure real funds are utilized first.
Do all games count equally?
No, different games have different weighting. Slots usually contribute the most toward wagering requirements, while table games and live dealer options may contribute significantly less or not at all.
Can I hold two bonuses at once?
Generally, only one active bonus can be utilized at a time. Activating a new offer may void the remaining balance and progress of a previous one. Always check the specific terms of each offer.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, any remaining bonus funds and the winnings generated from them are typically removed from the account.
Can I cancel a bonus?
Yes, players can usually opt out of a bonus. However, doing so typically results in the immediate forfeiture of the bonus funds and any winnings accrued using those funds.
Where do I check my wagering progress?
You can track your progress in the promotions section of your account. This area displays how much more you need to bet before your bonus is converted into withdrawable cash.